Shipping Rates
While we would love to offer free shipping, unfortunately, we can't. Shipping costs depend on the weight of your order and the delivery location. Below is a breakdown of our shipping options and prices. Please note:
- Processing Time: All orders are processed within 1-3 working days. This allows us time to pack your order and prepare it for shipping.
- Shipping Times: Delivery takes 2-4 working days depending on your location. Please note that during peak seasons or if you're in a more remote area, delivery times may vary.
-
Outlying & High Risk Areas: In some cases, couriers may require collections from your local police station instead of delivering directly to your address. Unfortunately, we have no control over this process.
There may also be additional charges for deliveries to these areas. While we always try our best to absorb such costs, there are instances where it might not be feasible. If this happens, we’ll contact you before proceeding with your order to discuss the situation and find the best solution.
We appreciate your understanding and will do everything we can to assist you!
*Once your order has been shipped, it’s in the hands of the courier. If you experience any delays or issues, please reach out to the courier directly, but feel free to contact us if you need further assistance.
Shipping Rates Table
Shipping Type | Weight Range | Cost |
---|---|---|
Collection | No weight limit | R0 |
Pudo Locker-to-Locker | 0 - 20 kg | R120 |
Standard Shipping | 0 - 5 kg | R99 |
Standard Shipping | More than 5 - 10 kg | R150 |
Standard Shipping | More than 10 - 25 kg | R210 |
Standard Shipping | More than 25 - 30 kg | R280 |
Standard Shipping | More than 30 - 35 kg | R350 |
Standard Shipping | More than 35 - 40 kg | R400 |
Standard Shipping | More than 40 - 50 kg | R532 |
Standard Shipping | More than 50 - 60 kg | R664 |
Standard Shipping | More than 60 - 70 kg | R796 |
Standard Shipping | More than 70 - 80 kg | R928 |
Standard Shipping | More than 80 - 90 kg | R1060 |
Standard Shipping | More than 90 - 100 kg | R1192 |
Standard Shipping | More than 100 - 110 kg | R1324 |
Standard Shipping | More than 110 - 120 kg | R1456 |
Standard Shipping | More than 120 - 130 kg | R1588 |
Standard Shipping | More than 130 - 140 kg | R1720 |
Standard Shipping | More than 140 - 150 kg | R1852 |
Standard Shipping | More than 150 - 160 kg | R1984 |
Standard Shipping | More than 160 - 170 kg | R2116 |
Standard Shipping | More than 170 - 180 kg | R2248 |
Standard Shipping | More than 180 - 190 kg | R2380 |
Standard Shipping | More than 190 - 200 kg | R2512 |
Please Note:
We reserve the right to adjust shipping rates based on changes from our courier partners. If any adjustments are necessary, we will inform you before processing your order.
If your order exceeds 200 kg, please contact us for a custom quote at sales@romaqo.co.za or use the live chat feature on our website. We’ll be happy to assist you!
Collection Point
Planning to pick up an order? Just give us a call or message beforehand to ensure someone will be there for you.
Romaqo
60 Playfair Road, North Beach, Durban, 4063
Mon - Fri - 9:00am - 16:30pm
Saturday - 9:00am - 14:00pm
Sunday - Closed
FREQUENTLY ASKED QUESTIONS
How do I place an order?
Option 1: Shop via the Online Store
- Add products to your Cart, then click the shopping bag icon in the top right-hand corner of the page.
- Click Proceed to Checkout.
- At checkout, you will be directed to make a payment using your Credit or Debit Card, or EFT.
Option 2: Email or WhatsApp your request
- Email your order details to sales@romaqo.co.za or WhatsApp your order to 067 887 7654 with your full name, delivery address, phone number and email address.
- We will send you an invoice with payment details or a payment link for card payments if needed.
- Your order will only be processed once payment clears in our bank account (this may take a few days for EFT payments).
Note: Offline orders do not qualify for online specials and discounts.
Lead Time: Up to 3 working days to dispatch.
What are my payment options?
- Credit Card, Debit Card, and EFT. We use the following payment gateways; Yoco, Payfast, Paystack, PayJustNow (3 interest-free installments).
- Cash Deposits are accepted, but customers must add 5% to their total order to cover bank charges. If this is not added, a payment link will be sent for the shortfall.
- For EFT payments, email your Proof of Payment to sales@romaqo.co.za and use your name and order number as the reference.
How long do I have to pay?
- Yoco, Payfast, Paystack: Payment is immediate through the secure portal.
- PayJustNow: Split your payment into 3 interest-free installments.
- EFT Payments: You have 3 days to make payment from the time of order. Unpaid orders after 3 days will be cancelled.
How do I checkout with PayJustNow?
1. Create your account (18+ years, SA resident, valid debit/credit card, email, and phone number). Set your installment pay date.
2. At checkout, choose PayJustNow as your payment method.
3. Complete your purchase. The first installment is payable immediately, and the remaining installments are payable on the selected pay date.
For more details, visit PayJustNow's website.
Where do you courier to?
We courier anywhere within South Africa.
We do not courier internationally at the moment but we do allow collections.
Is Insurance Included in the Shipping Cost?
No, insurance is not included in the shipping fee. If you'd like to add insurance for your order, please contact us after placing your order for a quote. We strongly recommend insurance for high-value orders to protect against theft, hijacking, breakage, or leakage during transit. Romaqo is not responsible for any loss or damage that may occur once the order has been dispatched.
How do I track my order?
- Once your order is processed and booked for collection, you will receive a tracking number with a clickable link via email or WhatsApp.
- Check your spam folder if you do not receive this email.
- If there’s a problem with your order in transit, contact the courier directly with your tracking details.
When can I expect my order?
- Orders are processed and dispatched Monday to Friday.
- Delivery takes 2–4 working days depending on your location. Please note that during peak seasons or if you're in a more remote area, delivery times may vary.
- Delays due to factors beyond our control (e.g., courier issues, holidays, strikes) may occur.
What if I’m not home to accept my delivery?
- The courier will attempt delivery to your door and may contact you directly.
- If no one is available, they will try delivery again on their next delivery run.
Am I able to pick up my order in person?
Yes! Choose Click & Collect at checkout. This option is free.
Where can I collect from?
Collection Point:60 Playfair Road, North Beach, Durban, 4063
Phone:
- (+27) 67 887 7654 (Mei)
- (+27) 81 040 3558 (Mohammad)
- (+27) 81 367 1246 (Pareesa)
Please call or message ahead of time to ensure that someone will be at the store to assist you.
How can I contact you?
- WhatsApp or Call:
(+27) 67 887 7654 (Mei)
(+27) 81 040 3558 (Mohammad)
(+27) 81 367 1246 (Pareesa)
- Email:
- General queries: info@romaqo.co.za
- Sales queries: sales@romaqo.co.za
- You can also use the Live chat box (bottom right corner) or fill out the Contact Us form on the website.
What are your customer support hours?
- Monday–Thursday: 9:00 – 16:30
- Fridays: 9am – 4pm
- Saturday: 9am – 2pm
Messages received outside of these hours will be addressed the following working day or sooner if urgent.