Option 1: Shop via the Online Store

• Add products to your Cart, then click the shopping bag icon in the top right-hand corner of the page.

• Click Proceed to Checkout.

• At checkout, you will be directed to make a payment using your Credit or Debit Card, or EFT.

Option 2: Email or WhatsApp your request

• Email your order details to sales@romaqo.co.za or WhatsApp your order to 067 887 7654 with your full name, delivery address, phone number and email address.

• We will send you an invoice with payment details or a payment link for card payments if needed.

• Your order will only be processed once payment clears in our bank account (this may take a few days for EFT payments).

Note: Offline orders do not qualify for online specials and discounts.
Lead Time: Up to 3 working days to dispatch.

• Credit Card, Debit Card, and EFT. We use the following payment gateways; Yoco, Payfast, Paystack, PayJustNow (3 interest-free installments).

• Cash Deposits are accepted, but customers must add 5% to their total order to cover bank charges. If this is not added, a payment link will be sent for the shortfall.

• For EFT payments, email your Proof of Payment to sales@romaqo.co.za and use your name and order number as the reference.

• Yoco, Payfast, Paystack: Payment is immediate through the secure portal.

• PayJustNow: Split your payment into 3 interest-free installments.

• EFT Payments: You have 3 days to make payment from the time of order. Unpaid orders after 3 days will be cancelled.

1. Create your account (18+ years, SA resident, valid debit/credit card, email, and phone number). Set your installment pay date.

2. At checkout, choose PayJustNow as your payment method.

3. Complete your purchase. The first installment is payable immediately, and the remaining installments are payable on the selected pay date.

For more details, visit PayJustNow's website.

We courier anywhere within South Africa.

We do not courier internationally at the moment but we do allow collections.

No, insurance is not included in the shipping fee. If you'd like to add insurance for your order, please contact us after placing your order for a quote. We strongly recommend insurance for high-value orders to protect against theft, hijacking, breakage, or leakage during transit. Romaqo is not responsible for any loss or damage that may occur once the order has been dispatched.

• Once your order is processed and booked for collection, you will receive a tracking number with a clickable link via email or WhatsApp.

• Check your spam folder if you do not receive this email.

• If there’s a problem with your order in transit, contact the courier directly with your tracking details.

• Orders are processed and dispatched Monday to Friday.

• Delivery takes 2–4 working days depending on your location. Please note that during peak seasons or if you're in a more remote area, delivery times may vary.

• Delays due to factors beyond our control (e.g., courier issues, holidays, strikes) may occur.

• The courier will attempt delivery to your door and may contact you directly.

• If no one is available, they will try delivery again on their next delivery run.

Yes! Choose Click & Collect at checkout. This option is free.

Collection Point:60 Playfair Road, North Beach, Durban, 4063

Phone:

• (+27) 67 887 7654 (Mei)
• (+27) 81 040 3558 (Mohammad)
• (+27) 81 367 1246 (Pareesa)

Please call or message ahead of time to ensure that someone will be at the store to assist you.

• WhatsApp or Call:

(+27) 67 887 7654 (Mei)

(+27) 81 040 3558 (Mohammad)

(+27) 81 367 1246 (Pareesa)

• Email:

- General queries: info@romaqo.co.za

- Sales queries: sales@romaqo.co.za

• You can also use the Live chat box (bottom right corner) or fill out the Contact Us form on the website.

• Monday–Thursday: 9:00 – 16:30
• Fridays: 9am – 4pm
• Saturday: 9am – 2pm

Messages received outside of these hours will be addressed the following working day or sooner if urgent.